Inquiries arrive 24/7
Customers ask about bookings, availability, pricing, policies, and requirements when your team is offline.
AI customer service for service businesses
Always on.
Always on-brand.
Built for your business.
Helix gives service-heavy teams a 24/7 AI agent that answers customers, speaks in Arabic, French, and English, qualifies requests, runs flows, and escalates to humans when it matters.
Live agent
24/7
Customer coverage
< 2s
Voice response target
4 wks
Signature to live agent
Scroll
The daily leak
Customers do not wait for office hours.
Repetitive questions arrive at midnight, during peak hours, and on WhatsApp. Missed replies become lost bookings, slow follow-up, and invisible demand.
Teams repeat the same answers
Most service queues are filled with the same questions, draining staff time from high-value work.
Arabic voice is underserved
Regional customers expect natural Arabic support. Generic chat tools rarely handle voice, RTL, and escalation together.
One control plane, one customer agent
Admin changes shape the live assistant without a code deployment.
Every answer, voice, flow, logo, model, and escalation rule is governed from the Admin Console. The Customer Widget consumes that configuration through one shared answer engine.
Admin Console
Configure, train, monitor
Customer Assistant
Chat, voice, WhatsApp
Unified AI Pipeline
Knowledge, flows, prompts, LLMs
Knowledge BaseDocuments, chunks, Q&A, citations
Flow BuilderVisual paths for booking, triage, escalation
PromptsPersona, greeting, handoff, A/B tests
LLM ConfigOpenAI, Anthropic, Azure, Groq, Together, custom
Live WallActive conversations, sentiment, takeover
AppearanceLogo, colors, fonts, RTL, voice toggle
Voice is not an add-on
Real-time voice, grounded in the same business brain.
Text chat, voice-to-text, and live voice all use the same knowledge, prompts, flows, and escalation policy. Customers can move naturally, while the business stays in control.
Listening
Arabic, French, English
The agent detects when the customer starts and stops speaking, and stops its own reply when interrupted.
Customers can speak, review the transcript, edit it, and send it as a normal message.
Citations and markdown are stripped before TTS, so the assistant sounds natural.
Configured for your vertical
The same platform, tuned to the customer journeys you actually sell.
Flights, hotels, transfers, visa requirements, booking changes.
Appointments, coverage questions, doctor availability, follow-up.
Qualification, viewing schedules, document requests, pricing.
Inventory, financing, test drives, service appointments.
Availability, menus, bookings, directions, after-hours answers.
70%
of repetitive inquiries can move to automation
24/7
coverage without hiring night staff
1-4 wks
from scoped build to live agent
Before Helix
Missed after-hours messages, repeated answers, no Arabic voice, little visibility into customer demand.
With Helix
Every inquiry becomes a handled conversation, a measured intent, a transcript, and a route to human help when needed.
How we launch
Configured for your business. Live in weeks.
We learn your business
Services, policies, FAQs, customer journeys, escalation rules, and knowledge sources.
We build your flows
Booking, qualification, status checks, support paths, and human handoff logic.
We configure the agent
Logo, colors, voice, languages, tone, prompts, LLM provider, and live wall setup.
We deploy and improve
Your agent goes live, then Helix Care tunes prompts, knowledge, flows, and monthly health reports.
Ready to get started?
Send your business context. We will return a scoped proposal.
Fixed deliverables, clear timeline, and a customer service agent configured around your real workflows.